Shipping & Returns
Shipping Policy
CLICK & Collect available Monday -Friday for local customers (orders must be made and paid before collection)
Free Post on orders over £100 (after discount)
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Your balloons will be sent by Royal Mail for Next Day Delivery if ordered before 12 noon.
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We cannot take responsibility for late delivery once your order is dispatched,
Your balloons will have a delivery between 8am and 8pm the following day (Monday to Friday). No signature is required and the box can be left with a neighbour or in a safe place if this option has been chosen.
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Your balloons will generally be sent by Royal Mail 1st Class post or a courier where needed and will be dispatched after 2pm on day of order . Please note that 1st Class deliveries are not guaranteed to arrive on a specific day. If your balloon requires a definite delivery date you should choose a different delivery option.
While Royal Mail deliver 80 to 90% of 1st Class post next day, there is no guarantee your balloons will arrive on the day chosen. Unfortunately refunds for late delivery on balloons sent by 1st Class mail cannot be given.
Please note 1st Class deliveries do not require a signature and we have no way to track your order.
We cannot take responsibility If there is an issue with delivery after dispatch, customers are required to contact royal mail (courier) direct.
Same day Delivery ,
order Before 12noon , (Delivery Monday – Saturday) – limited to South West and mid Wales, Somerset, Bristol and Gloucestershire,
Your balloons will be sent by special Courier Delivery and charged accordingly .
No signature is required and the box can be left with a neighbour or in a safe place if this option has been chosen but will require a mobile number to contact you direct.
If for some reason a delivery attempt has not been made on the chosen day or before your chosen time you will be entitled to a refund of your delivery charge only.
If recipient is out and you have requested to leave in a safe place or with a neighbour these instructions will be followed where possible a contact number is also required .
Please note that in the rare circumstances that there are no safe places or neighbours are not answering the box may be returned and a card left informing recipient.
If recipient is out and you have requested a signature the box will be returned to the depot and a card left informing recipient.
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Please note if a card has been left re-delivery same day may not be possible.
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BFPO Deliveries
British Forces deliveries cannot be guaranteed to arrive on the exact day selected and cannot be sent if the final destination is outside the UK.
Remote postcode areas
In some cases when ordering the earliest delivery date available will differ depending on the destination postcode due to Royal Mail or courier restrictions.
We do not deliver outside the UK or to Northern Ireland
Return & Exchange Policy
Please note that some orders may be cancelled or postponed.
We reserve the right to:
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amend or cancel orders
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change or amend orders by providing a suitable alternative if particular balloons cannot be supplied
For cancelled orders, you will be given at least one day’s notice with an option of making an alternative order or having a full refund.
To cancel your order you should notify us as soon as possible by email, text or telephone call
All cancellations will be confirmed in writing.